Frequently Asked Questions

New to Domestic LPG

How to proceed with my first LPG order?

You can order via mobile App or direct call in to our service center.

  1. Visit our QR Ordering Page:
  2. Open a new account via direct call in Union Gas Hotline: 6316 6666
How to proceed after I had completed the “UnionSG” download in my mobile?

After installation, you can click on the Create New Account tab and fill in your particulars.

Fill in details and submit to complete the registration

Type of accessories needed when installing the LPG cylinder?
  1. LPG Cylinder 
  2. Gas Regulator
  3. Hose
  4. Hose Clips
  5. All joints and connections

When our drivers conduct the 5-Point Visual Safety Check, they will check for possible gas leakage based on these 5 points and the expiry date of the hose and regulator.

How many LPG cylinders I can keep in my house?

According to SCDF regulations, only 2 LPG cylinders are allowed in every household.

How many types of LPG cylinders are available?
  1. 9kg – suitable for outdoor BBQ stoves
  2. 12.7kg – suitable for domestic household stoves
  3. 14kg – suitable for outdoor events
  4. 50kg – suitable for commercial restaurant usage
How much does an LPG cylinder, hose and regulator costs?
  1. The price of cylinder varies from time to time. Stay tuned to our latest updates in our “UnionSG” app
  2. The price of the hose starts from $12 per meter
  3. The price of the gas regulator is $55
Safety Precautions
How to check the expiry date of the regulator and hose?

The regulator is valid for 5 years and the hose is valid for 2 years. The expiry date is printed on the equipment.

Regulator: 5 years

Hose: 2 years

I have observed some water droplets form on the surface of the cylinder when I am cooking?
When the pressure is high, the LPG cylinder will experience condensation, which causes formation of water droplets flowing down the cylinder. This is usually due to cooking at high pressure for long periods of time.
When I was cooking, I observed the change of flame colour (orange or red).

The flame turns orange or red due to the following possible reasons:

  1. Incomplete combustion: lack of sufficient oxygen for combustion to take place. Open windows for more ventilation to improve combustion.
  2. Contaminated equipment: dirty and contaminated equipment may cause the flame to turn orange or red. Clean the stoves and the joints to resolve the issue.
How to monitor the usage of my LPG and when do I need to order?
Customer can try to observe the trend of how much they consume for 1 to 2 months and use it as a gauge for future orders.
Why is there a pop sound when lighting up the stove sometimes?
When the gas is released from the cylinder, there may be high pressure pushing the gas to the stove, resulting in a pop sound.
Why is there no flame or weak flame whenever the cylinder is replaced with a new one?
Because there is air in the cylinder, the air must be released before it is sent to the stove. This issue usually happens on new cylinders. Customers can try to ignite a few times thereafter, it will be back to normal.
There is a gas leak in my house. Who should I report to and seek help?
If there is a gas leak, please call us at 6316 6666 and we will notify our driver or sales manager to attend to you as soon as possible. Please also call SDCF at 995 to report the incident.
Where can I store my LPG cylinder?
LPG cylinders must be placed in well ventilated location, away from ignition sources like electrical devices and flames.
How to ensure safety usage of LPG cylinders?
  1. Whenever a new installation is performed, our drivers will undergo a 5-point visual safety check after installation.
  2. 5-point Visual Safety Check will be conducted twice annually.
  3. Do not smoke in front of the gas cylinder, because our naked eyes cannot detect the leakage of LPG.
  4. All regulators and hoses should be installed by our trained drivers only
  5. When you are cooking, you may hear unusual noises or gas cylinders emitting peculiar smells. Please turn off the gas supply immediately and call 6316 6666 for assistance.
Are LPG cylinders dangerous?

If use and handle in accordance with safety procedures, the LPG is safe to use. Please see below for the safety procedures:

  • LPG cylinders must always be stored and transported in an upright position
  • If there is any LPG appliance or stove that fails to ignite immediately, turn off the gas supply and ventilate for at least three minutes to allow any gas to disperse before attempting to reignite again.
  • If any suspicious leaks are detected from the cylinder, please turn off the gas supply immediately and call 6316 6666.  We will send our driver to investigate the issue.
Is LPG toxic or poisonous?
LPG is considered non-toxic.
How to detect possible leaks from LPG cylinders?
  • In their natural state, LPG is an odorless gas. The distinctive smell that people associate with these gases are added to them as a safety measure.
  • Ethyl Mercaptan, a chemical odorant is added to LPG to make it easier to detect gas leaks.
  • The smell is best described as either rotten eggs or rotten cabbage.

If you still experience the same issues after trying out the above-mentioned methods, please call us at 6316 6666 and we will notify our driver or sales manager to attend to you as soon as possible.

General Enquiries
May I know the LPG delivery time?
During non-peak period, the estimated delivery time is between 30mins to 45mins
May I know Union Gas operating hours?

Mon to Sat (7am to 8pm), Sun & Public Holiday (7am to 7pm)

Are there any delivery charges involved?
Delivery charges are included in the cylinder price.
What are the payment modes available?
  • Cash or digital payment to our drivers
  • Payment through our mobile wallet in UnionSG App
    Step 1: Log in to “UnionSG” and click Order Now.
    Step 2: Proceed to Check Out.
    Step 3: Confirm delivery address, Item quantity, Select delivery time.
    Enter Remarks (optional) and promo code (if any) then proceed to make Payment.
  • Payment through QR Web order
    Step 1: Scan QR code
    Step 2: Proceed to Check Out
    Step 3: Confirm delivery address, Item quantity, Select delivery time.
    Enter Remarks (optional) and promo code (if any) then proceed to make Payment.
How can I change my password in “UnionSG” App?
Please click on the tab Forget Password and key in your new Password.

Step 1: Open up the app UnionSG and click Forgot Password
Step 2: Key in your mobile number and Click Get Code
Step 3: OTP will be sent to your registered mobile number. Key in the OTP and press Submit