FAQs

Q: How to proceed with my first LPG order?

A: You can order via mobile App or direct call in to our service center.

  1. You can download the app “Fuel My Life” in App Store and Google Play Store.
  2. Open a new account via direct call in
    1. Union Gas Hotline: 6316 6666
    2. Sungas Hotline: 6565 6565

Q: How to proceed after I had completed the “Fuel My Life” download in my mobile?

A: After installation, you can click on the New Registration tab and fill in your particulars

Click “Start Fueling” and key in the Verification Code.

Click “Start Fueling” and key in the Verification Code.

Q: Type of accessories needed when installing the LPG cylinder?

A:

  • LPG Cylinder

 

 

 

 

 

 

 

 

 

 

  • Gas Regulator

  • Hose

  • Hose Clips

  • All joints and connections

When our drivers do the 5 points check, they check for possible gas leakages on these

5 points and the expiry dates of the hose and regulator.

Q: How many LPG cylinders I can keep in my house?

A: According to SCDF regulations, only 2 bottles are allowed in every household

Q: How many types of LPG cylinders are available?

  1. 7kg – suitable for outdoor events
  2. 9kg – suitable for outdoor BBQ stoves
  3. 14kg – suitable for domestic household stoves
  4. 50kg – suitable for commercial restaurant usage

Q: How much does an LPG cylinder, hose and regulator costs?

A:

  1. The price of cylinder varies from time to time. Stay tuned to our latest updates in our “Fuel My Life” app
  2. The price of the hose is starting from $10 per meter
  3. The price of the gas regulator is $45

Q: May I know the LPG delivery time?

A: During non-peak period, the estimated delivery time is between 30mins to 45mins

Q: May I know the Union Gas operating hours?

A: Mon to Sat (7am to 8pm), Sun & Public Holiday (7am to 7pm)

Q: Are there any delivery charges involved?

A: Delivery charges are included in the cylinder price.

Q: What are the payment modes available?

A:

– Cash or Cheque payment to our Drivers

– Payment through our mobile wallet in the App.

Step 1: Log in to “Fuel My Life” and click LPG products

Step 2: Choose LPG or Hobs and Hoods

Step 3: Choose the product you wish to purchase and click next page

Step 4: Add to cart

Step 5: Item added successfully and proceed to check out

Step 6: Proceed to confirm and checkout

 

Top up of U Wallet

Step 1: Log in to “Fuel My Life” and select U Wallet

Step 2: Choose the credit top up and click next page

Step 3: Add to Cart

Step 4: Confirm your order and check out

 

 

 

Q: How can I change my password in the “Fuel My Life” App?

A: Please click on the tab Forget Password and key in your new Password

Step 1: Open up the app “Fuel My Life and click Forgot Password

Step 2: Key in your handphone number and Click Get Code

Step 3: OTP will be sent to your registered phone number

Step 4: Key in the OTP and press Submit

 

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